Stark Raving Cat
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Thank you for your interest in Stark Raving Cat (SRC). We make small-batch, artisanal cat toys and gifts. Most products are handmade in the USA and ship from just outside Austin, TX. We're a small business with cats, dogs, and really nice people, so feel free to get in touch with any special requests or questions. Please use email@example.com.
All business and financial transactions (including checks and credit cards) are handled under the name of Forkmedia LLC. (Stark Raving Cat is a brand of Forkmedia LLC.)
By purchasing our product(s) you agree to the following Terms and Conditions.
Store Validation: In order to purchase from our Wholesale Division in the USA, you MUST be an actual physical (i.e., brick-and-mortar) store or retailer that is open to the public. If you also sell products online, please be advised our products MAY NOT be sold on your online site. To get started, please complete the Wholesale Application Form (under the HOME tab of our main page). Once approved, we'll send you instructions for accessing the Wholesale Division of Stark Raving Cat.
Note: We're committed to serving our wholesale customers best by not competing with them online. Presently, we do not sell to online retailers; and wholesale customers are not permitted to sell our products online. (We do encourage promoting or displaying our merchandise on your website, to bring customers into your stores. But direct e-commerce transactions are not allowed.) Some SRC products are sold only in the Wholesale section of our main online site. They are not available to retail customers and designed specifically to boost point-of-purchase store sales.
Business License: In addition to the information requested on the wholesale application, we may request a copy of your business license/resell certificate before we ship your first order. We'll include instructions to email a PDF, send a hard copy, or fax it to us.
Payment: We require payment in full prior to the shipping of your order. We accept payment in U.S. dollars by credit card (Visa, MasterCard, American Express and Discover).
Minimum Order: $50 at wholesale prices, before Shipping & Handling.
Shipping & Handling: Orders are shipped economically via USPS First Class with tracking. You can see the shipping charges in your cart prior to check-out. We generally ship within 1 week of ordering, but see the Holiday Note below. If you're in a rush, we can try to get your order out sooner. If you have a large order, or if ordering during the holidays, please allow extra time.
HOLIDAY NOTE: We recommend pre-ordering holiday merchandise very early – preferably in July or August. We ship when the order is ready but we need your pre-order request as early as possible in order to fulfill it. To preorder, send us an email with the items you want and the quantities, and the date you wish to receive them. We'll email you when they're ready and ask that you submit and pay for your order online at that time.
Returns: We will only replace or issue a credit if merchandise is defective or if there is an error on our part. Requests must be sent within 7 days of delivery. Items must be returned in original, unused condition within 10 days from contact. We do not accept returns for any other reason.
Product Use: Products made and/or sold by Stark Raving Cat are intended for supervised use with pets. Pets should not be allowed to use a product unattended or unsupervised; customers should not leave a child or pet unattended with any product that may present as a choking hazard. You agree and acknowledge that any product purchased is used and sold at your own risk, and you should assess the risks individual to your customers' pets before purchasing or using any product. Stark Raving Cat and Forkmedia LLC are not responsible for any damages or injury that may occur from the use or misuse of toys or products, and assume no liability or responsibility for damage or injury to persons, pets or property arising from any use of any product, information, idea, or instruction contained in the materials provided.
Our offices are open Monday through Friday from 9:00 AM to 5:00 PM (Central Time). The best way to get in touch with us is firstname.lastname@example.org. Postal mailing address: Stark Raving Cat, PO Box 2261, Wimberley, TX 78676.
I have read and understand the Terms and Conditions. I understand that Forkmedia LLC and Stark Raving Cat can change these policies at any time. I certify that I, the buyer, am a merchant engaged in a retail business with a physical store, and agree to not sell Forkmedia LLC items online. I certify that I am responsible for collecting tax on merchandise as applicable according to the state in which my business is permitted.
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